Return Policy

At SimpleHyped, we aim to ensure your satisfaction with our digital products. As our themes are delivered instantly and digitally, traditional returns are not possible. However, we offer assistance and alternatives in specific cases to address customer concerns effectively.

By purchasing from SimpleHyped, you agree to this Return Policy.

Return Eligibility

Returns are applicable in the following circumstances:

✅ Defective Product – If the downloaded theme contains significant defects or errors that prevent proper usage, and we are unable to provide a corrected version.

✅ Unusable Product – If the theme cannot be installed or used on the Wix platform due to a technical issue from our end.

✅ Wrong Product Delivered – If you receive a theme different from the one you purchased, we will exchange it for the correct theme or offer a return if the issue cannot be resolved.

Non-Returnable Cases

Due to the nature of digital products, the following situations are not eligible for returns:

🚫 Change of Mind – Returns are not accepted if you decide the theme is no longer suitable after purchase.

🚫 Customization Issues – Problems arising from improper customizations, third-party tools, or coding alterations made by the user.

🚫 Downloaded Products – Once a theme has been downloaded, it is considered delivered and non-returnable unless defective.

🚫 Incompatibility – Ensure that the theme meets your website requirements and Wix plan compatibility before purchase.

🚫 Failure to Review Product Details – Returns are not accepted if the theme doesn’t meet expectations due to lack of prior research.

Resolution Options for Eligible Returns

If your return request is approved, we offer the following resolutions:

✔ Exchange– We will provide a replacement theme of equal value.

✔ Store Credit – You will receive a store credit to use for future purchases on SimpleHyped.

✔ Refund – In rare cases, if an exchange or credit is not feasible, a refund may be issued to your original payment method.

Return Request Process

To request a return or resolution, follow these steps:

📧 Step 1: Contact our support team at [support@simplehyped.com] within [X] days of purchase.

📝 Step 2: Provide the order details, the issue faced, and any relevant screenshots or explanations.

⏳ Step 3: Our team will evaluate your request within [X] business days and propose a resolution.

💳 Step 4: If eligible, your exchange, store credit, or refund will be processed promptly.

Technical Support Before Return

Many issues can be resolved through our dedicated support team. If you encounter problems with your purchased theme, reach out to us before initiating a return request.

📌 Contact Support: [support@simplehyped.com]

Dispute Resolution

If you are dissatisfied with the resolution provided, you may escalate the matter by contacting our customer support manager at [manager@simplehyped.com].

Policy Updates

We reserve the right to modify this Return Policy at any time. Updates will be reflected on this page, and significant changes may be communicated via email.

By continuing to use our website, you accept any future updates to this policy.

Contact Us

For return-related questions or assistance:

📧 Email: [support@simplehyped.com]
🌐 Website: https://simplehyped.com
📍 Business Hours: Monday – Friday | 9 AM – 6 PM (IST)

We value your trust in SimpleHyped and are dedicated to ensuring your satisfaction with our products.