Discount up to 35% for first purchase only this month.
Discount up to 35% for first purchase only this month.

Refund Policy

Refund Policy

At SimpleHyped, customer satisfaction is our priority. We strive to offer high-quality products and services. However, if you are not completely satisfied with your purchase, we are here to help with our refund and return policy.

This policy explains the conditions under which you can request a refund, how the process works, and what to do if you have any issues. By making a purchase from SimpleHyped, you agree to the terms outlined in this policy.

Refund Eligibility

We offer refunds under the following conditions:

✅ Duplicate Purchases – If you accidentally purchased the same theme twice, we will process a full refund for the duplicate order.

✅ Non-Delivery of Product – If you do not receive the purchased theme due to technical issues, and we are unable to provide access, you are eligible for a refund.

✅ Corrupt or Defective Files – If the downloaded theme files are corrupt or incomplete, and we are unable to provide a working version, a refund will be issued.

✅ Misrepresentation – If the theme you purchased is significantly different from the description and demo provided on our website, you may request a refund

Non-Refundable Cases

Due to the digital nature of our products, refunds will not be issued in the following cases:

🚫 Change of Mind – If you decide that you no longer want the theme after purchase.

🚫 Customization Issues – Our themes are fully customizable, but we are not responsible for errors caused by incorrect modifications or third-party plugins.

🚫 Incompatibility – Ensure that the theme you choose is compatible with your Wix plan and requirements before purchasing.

🚫 Downloaded or Accessed Products – If the theme has been downloaded or accessed, we generally do not offer refunds, except in cases of technical defects.

🚫 Failure to Read Product Details – Refunds will not be issued if the theme does not meet your expectations due to a lack of research before purchasing.

Refund Request Process

To request a refund, follow these steps:

📧 Step 1: Contact our support team at [support@simplehyped.com] within 7 days of purchase.

📝 Step 2: Provide your order details, reason for the refund, and any supporting screenshots or explanations.

⏳ Step 3: Our team will review your request within 3 business days and notify you of the approval or rejection of your refund.

💳 Step 4: If approved, the refund will be processed to your original payment method within 7 business days.

Order Modifications & Cancellations

Orders can be canceled within 12 hours of purchase, provided the theme has not been downloaded.
After this period, cancellations are not possible due to the instant delivery nature of digital products.

Theme Support & Assistance

Instead of a refund, we offer technical support to help you:
✔ Fix installation issues
✔ Resolve minor customization problems
✔ Answer any questions about the theme features

📌 If you need assistance, reach out to [support@simplehyped.com] before requesting a refund.

Dispute Resolution
If you believe your refund request was unfairly denied, you can escalate the issue by contacting our customer support manager at [manager@simplehyped.com].

Changes to This Policy

SimpleHyped reserves the right to modify this refund policy at any time. Updates will be posted on this page, and significant changes may be communicated via email.

By continuing to use our website, you agree to any future updates to this policy.

Contact Us

For any refund-related inquiries, feel free to reach out:

📧 Email: [support@simplehyped.com]
🌐 Website: https://simplehyped.com
📍 Business Hours: Monday – Friday | 9 AM – 6 PM (IST)

We appreciate your trust in SimpleHyped and are committed to providing the best possible experience.